REFUND AND RETURNS POLICY

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please note the following refund and return policy:

1. Returns
   Return Eligibility

You may return an item within 7 days from the date you received it.
To be eligible for a return, the item must be unworn, unwashed, and in its original condition with tags still attached.
All return requests must be initiated within the 7-day period.
Non-returnable items

2. Gift Cards
   Promotional items marked as non-returnable
   Personalized or customized products
   Return Process
   Request a Return

To begin the return process, please contact our Customer Service team (aina@modernbasketllc.shop) and provide your order number and reason for return.
Return Authorization

Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.
Shipping a Return

Please package the item securely and include the RA number on the package. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return arrives safely.
Refunds
Processing a refund
Once your return is received and inspected, we will notify you if your refund has been approved.
Approved refunds will be processed within 7 business days via your original method of payment.
Partial Refunds
In some cases, we may grant a partial refund if the item is not in its original condition, is damaged, or is missing parts, and the reason is not our fault.
Exchanges
We do not currently offer direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order.
Contact Us
If you have any questions about our refund and return policy, please contact our customer service team:
Email: aina@modernbasketllc.shop
Phone: 9562758313
If you would like to contact us by postal mail, please use the following address:
Address: 2927 Santa Sabina Dr, Grand Prairie, TX, 75052
Company: Modern Basket LLC
Thank you for choosing our store! We appreciate your patronage and strive to provide you with the best shopping experience possible.